Primary Reason for the task:
The Waiter / Waitress underneath the guidance from the Captain and based on Company guidelines and methods will execute his or her responsibilities in line with the following basic principles:
- Keeps the greatest standard of professional ethics
- Stresses and projects a higher image for that hotel
- Is worried using the operating objectives from the hotel
- Works with maximum transparency therefore projecting the reality regarding general findings
Key Function:
He or she is within charge and accountable for the charge of several tables inside a service station, making the most of the prompt efficiency of food &lifier beverage service and making certain guest satisfaction based on the Organization standards.
Key Result Area: Guest Satisfaction
Primary Responsibilities duties
- Assures achievement of daily planning through listing of activities received.
- Follows on trained elements and tasks, every day.
- Guarantees service for tables designated.
- Takes food and beverage orders according to Hotel standard.
- Provides food from kitchen and drinks from dispense bars.
- Assists Busboy /girl in clearing tables if required.
- Follows sequences of labor throughout set-up some time and service time.
- Needs to know in particulars food and beverage products contained in menu.
- Handles guest request inside a respectful manner repeating their request to make certain that guest's message was correctly understood.
- Reviews immediately to Superior any misunderstanding, problem or accident with guest or staff.
- Conveys constructively with visitors to evaluate their satisfaction. Otherwise satisfied, follow-up by having an immediate action.
- Gets to be a training and concentrate carefully on various elements and tasks trained every day.
Key Result Area: Worker satisfaction
Primary Responsibilities duties
- Signs interior and exterior duty the moment reaching or departing outlet.
- Attends pre-meal briefings, listen carefully to instructions provided by Superiors concerning present day service accomplishments.
- Is well, tidy, groomed, disciplined and honest whatsoever occasions.
- Reviews immediately to his supervisor any misunderstanding, problem or accident having a guest or even the staff.
Key Result Area: Financial Performance
Primary Responsibilities duties
- Follows up frequent lowering and raising methods.
- Notifies Superior on damages soon after realizing them.
- Presents inspections and making certain smooth co-operation with cashiers.
- Understands any activities/ occasions operating inside the hotel to be able to promote and maximize sales.
- Indicates methods for reducing costs without effecting the standard and standard from the hotel.
- Guarantees energy and water saving.
Key Result Area: Environment Awareness
Primary Responsibilities duties
- Notifies superior if Housekeeping cleaning plans were adopted.
- Works all equipment according to the operating recommendations.
- Has full understanding from the hotel safety and emergency methods.
- Matches legal and legal needs for fire, safety and health, hygiene, certification and employment.
- Understands all local customs.
Fundamental attitude factors:
- Might be known as upon a occasions to do other responsibilities which aren't incorporated within this job description.
- The best objective from the Waiter / Waitress performance may be the achievement of total client satisfaction.
- A vital responsibility for that Waiter / Waitress is defined and keep a great relationship with superiors, co-workers and subordinates whatsoever occasions.
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